Terms of Service

01Definitions

• •"Services" — the design, CAD modeling, sculpting, rendering, animation, and related work performed by 4rend, together with the website and client portal.
• •"Deliverables" — the final files we agree to provide for a project (for example STL, 3DM, OBJ, PNG/JPG images, or MP4/GIF video), as described in the applicable quote.
• •"Working Files" — intermediate, source, or scene files and any proprietary rigs, templates, or methods used to produce the Deliverables.
• •"Client Content" — sketches, reference images, specifications, brand assets, and any other materials you provide to us.
• •"Order" — a project you commission, defined by a quote or written scope accepted by both parties.

02Who may use the Services

The Services are intended for businesses and professionals (jewelry brands, manufacturers, designers, retailers, and agencies). By using them you represent that you are at least 18 years old and, where you act on behalf of a company, that you are authorized to bind that company to these Terms.

Access to the client portal is granted by application and is reviewed by our team. We may approve, decline, suspend, or revoke access at our discretion, including where information provided is inaccurate or where use conflicts with these Terms.

03Accounts and security

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly at support@4rend.com if you suspect any unauthorized use. We are not liable for losses arising from your failure to safeguard your credentials.

04Quotes, orders, and project scope

Each project is defined by a quote or written scope describing the deliverables, number of pieces or views, formats, timeline, and price. A quote is valid for the period stated in it and is based on the brief and references you provide.

Any change to the agreed scope — additional pieces, extra views, new references, or a change of direction after work has begun — may require a revised quote and adjusted timeline before we proceed.

05Pricing, deposits, and payment

Prices are as stated in the applicable quote and are exclusive of any taxes, duties, or transaction fees unless stated otherwise. Unless agreed in writing, a deposit is required before work begins and the balance is due on delivery or before the release of final Deliverables.

Late or non-payment may result in suspension of work, withholding of Deliverables, and revocation of any license granted under these Terms until amounts due are paid in full.

06Revisions

Each quote states the number of revision rounds included. Additional revisions, or changes that fall outside the agreed scope, are billed at our then-current rates. Revisions must be requested within the review window stated at delivery; after that window, a project is treated as accepted.

07Turnaround and delivery

Timelines we provide are good-faith estimates, not guarantees. Delivery dates depend on the timely provision of accurate briefs, references, approvals, and payments, and may be affected by events beyond our reasonable control.

Deliverables are provided electronically through the client portal or another agreed method, in the formats set out in the quote.

08Your materials and responsibilities

You are responsible for providing clear, accurate briefs, references, dimensions, and specifications. You represent and warrant that you own or have all necessary rights to any Client Content you submit, and that our use of it to perform the Services will not infringe the rights of any third party.

You are solely responsible for final production decisions. Where Deliverables are used for casting, printing, or manufacturing, you are responsible for verifying suitability with your chosen manufacturer before production.

09Intellectual property

• •Client Content remains yours. You grant us a limited license to use it solely to perform the Services and, unless you tell us otherwise in writing, to showcase completed work in our portfolio and marketing.
• •Upon full payment for a project, we assign or license to you the final Deliverables for your intended commercial use, as described in the quote.
• •We retain ownership of our Working Files, source/scene files, and proprietary tools, templates, and methods, which are not included in a project unless separately agreed and purchased.
• •If you require full confidentiality (including removal of the work from our portfolio), we are happy to enter a non-disclosure or confidentiality agreement before the project begins.
• •Any third-party assets (for example purchased models, textures, fonts, or plug-ins) remain subject to their own licenses.

10Confidentiality

Each party agrees to protect the other's non-public information disclosed in connection with a project and to use it only for the purpose of performing or receiving the Services. This section does not apply to information that is or becomes public through no fault of the receiving party or that must be disclosed by law.

11Renderings and manufacturing disclaimer

Renderings and animations are illustrative representations produced from digital models. Real-world materials, gemstones, metals, finishes, colors, and proportions may differ once a piece is manufactured, and casting or printing introduces tolerances outside our control. We are not responsible for the outcome of manufacturing performed by you or third parties.

12Acceptable use

You agree not to use the Services to request or produce designs that are unlawful, infringe intellectual property or other rights, or knowingly replicate protected or counterfeit designs, and not to misuse, disrupt, probe, or attempt to gain unauthorized access to the website, portal, or its systems.

13Third-party services and software

Our website and portal rely on third-party infrastructure and tools, and our production pipeline uses professional software owned by their respective vendors. All product names, logos, and trademarks referenced belong to their owners and are used for identification only; their use does not imply any endorsement or partnership.

14Warranties and disclaimer

We provide the Services with professional skill and care. Except as expressly stated in a quote or these Terms, the Services and any materials are provided "as is" and "as available", and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to a project will not exceed the fees you paid to us for that project. Nothing in these Terms limits liability that cannot be limited by law.

16Indemnification

You agree to indemnify and hold 4rend harmless from claims, damages, and reasonable costs arising out of Client Content you provide, your use of the Deliverables, or your breach of these Terms, including claims that Client Content infringes a third party's rights.

17Term and termination

Either party may end an engagement in writing. On termination you remain responsible for fees for work performed up to that point, and any license to Deliverables is conditional on full payment. Sections that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will continue to apply.

18Changes to the Services and these Terms

We may update the Services and these Terms from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

19Governing law and disputes

These Terms are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-laws principles. Before starting formal proceedings, the parties agree to attempt in good faith to resolve any dispute informally by contacting support@4rend.com. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts located in Delaware, unless otherwise required by applicable law.

20General

These Terms, together with the applicable quote and our Privacy Policy, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

21Contact

Questions about these Terms can be sent to support@4rend.com.